Fadel for cafés
The case has to be full at eight in the morning and is a liability at five in the afternoon. Same case, same day.
Why small daily waste never gets dealt with
A café sells a morning and then sits with what the morning did not take. The case has to look full when the commuters arrive, which is a quantity decision made the night before or at six — long before anyone knows what kind of day it is going to be.
The volumes are small, and that is exactly why nothing ever gets done about them. Four croissants and a tray of cookies is not worth building a process for. Over a year it is worth a great deal, and listing it costs nothing.
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Small numbers, every single day
There is no minimum. A single bag is a valid listing, and a day with nothing left is a day you simply do not list.
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The dead hour becomes a visit
Collection near closing brings someone through the door in your quietest hour, and they are already paying at the counter.
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Dairy and sandwiches age fastest
Prepped sandwiches, filled croissants and anything with fresh dairy in it are same-day by nature — the case is the wrong place for them tomorrow.
What cafés usually put in
Whatever the counter did not clear. You pick it on the day, and customers know the contents change.
- Croissants, cookies and cakes from the case
- Prepared sandwiches and wraps
- Filled pastries made for the morning
- Anything the afternoon did not move
The money, plainly
Fadel never holds your money or your customer’s. There is one number you owe us, and it arrives on a weekly invoice.
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You take the cash
The customer pays you, at your counter, when they collect. Fadel is not in the payment path — we never receive, hold or forward any of it. There is nothing for us to pay out to you, and nothing to wait for.
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Commission is 20% of the bag price
Charged per bag, on the price you set. The rate is written into each invoice line at the moment it is billed, so agreeing a different rate later never rewrites what you already owe.
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Only collected bags are billed
Commission is recorded when a bag is actually handed over. A reservation nobody turns up for costs you nothing — you keep the food and owe nothing on it.
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One invoice a week, in arrears
Once a week we bill the bags collected over the previous week: commission, plus VAT on that commission. Payment is due within 7 days. Those are the only two lines on the invoice — no listing fee, no monthly fee, nothing to pay to start.
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And if the invoice goes unpaid
Worth stating here rather than leaving you to find out: if you owe more than $50 and an invoice has been outstanding for more than 14 days, your shop stops publishing new bags until it is settled. Orders already placed are unaffected.
Prices are set and billed in US dollars. Any Lebanese lira figure shown to a customer is a guide at a rate Fadel sets; what the customer owes you is the amount recorded on their order when they reserved.
How it works
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Apply
Four short steps in the browser — your business, your shop, your pin on the map, who to call. Answers are kept as you go, so you can stop and come back. A person reads every application and we answer within 48 hours.
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Describe a bag once
In the console you write the bag up once, then say how many you will have and between which hours it can be collected. The price is yours, with two rules: at least $1, and the contents worth at least 2× what you charge. That second one is the whole product.
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Customers reserve
A reserved bag is held for a named customer inside your window. You see the day’s orders as a list, each with a 4-digit code against it.
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They collect, you take the cash
They show the code, you hand over the bag and take the money, and someone taps Collected. If a collection is marked that never happened, you can reverse it until the end of the service day.
Apply to sell on Fadel
Four steps, kept as you go, so you can close the tab and come back to where you stopped. We answer within 48 hours and we call you when we do.
Nothing to pay to apply, and nothing to pay to start.
Questions cafés ask
- Is three bags a day worth the bother?
- It is three bags you were going to throw out, sold at a price you set, with commission — 20% — owed only if someone actually collects. The work at the counter is a code and a tap.
- Do I need a card machine?
- No. Payment is cash at your counter and Fadel is not in the payment path at all. There is no terminal, no integration and no settlement to reconcile.
- What if I sell out and have nothing left?
- Then you list nothing that day. Quantities are set per day and there is no penalty for a day at zero.
- Can staff handle collections without me?
- Yes. You can add staff to the shop in the console so they can see the day’s orders and mark them collected without needing your login.
Questions shops ask
- Who takes the customer’s money?
- You do. The customer pays cash at your counter when they collect. Fadel never receives, holds or forwards customer money, so there is no payout to wait for and no balance sitting with us.
- What does it cost to sell on Fadel?
- Commission on the bags customers actually collected, plus VAT on that commission, billed once a week in arrears and due within 7 days. The standard commission is 20% of the bag price. There is no listing fee and no monthly fee.
- What happens if nobody collects a bag?
- You keep the food and you owe nothing on it. Commission is only recorded when a bag is handed over, so a no-show costs you the food you already had and nothing more.
- Do I have to install anything?
- No. The shop console is a web page. Open it on the phone behind the counter and add it to the home screen if you want it to behave like an app. There is no card machine and no hardware.
- Do I have to promise what is in the bag?
- No, and you should not. Customers are told before they reserve that the contents are a surprise, change daily, and cannot be chosen. You describe the kind of bag and decide what goes in it on the day.
- What about allergens?
- Because contents vary by day, customers are told allergens cannot be guaranteed and to ask you before they collect. You declare which allergens your bags may contain or have been in contact with, and that is shown on the listing.
- How long does an application take?
- A person reads every application. We answer within 48 hours and we phone the number you give us.